Churn, the persistent cycling of individuals and families in and out of family services, is a novel field of inquiry in the social care sector. The process of churn places a significant financial burden upon the family services system and has been associated with several negative consequences for the families who engage.
In partnership with the Department of Communities Tasmania, Baptcare, and Mission Australia, we aim to gain a collective understanding of churn within the context of Australian family services. Through stakeholder and service user engagement, this project will aim to generate consensus regarding the definition of churn, the causes of churn, the specific impacts associated with it, and recommendations for systemic change to address churn.
The insights we gain through this research will inform the development of interventions and policy changes that will be applied within the Australian family services system, with the ultimate goal of reducing the prevalence of churn, improving outcomes for families, and reducing the financial strain upon the system.